Valid from: 14.09.2022
We process your personal information in connection with delivery of our service/product, Symblepay, including identification and approval of you as a customer via. NemID/MitID. Furthermore, to process money-transfers, produce statements, administrate the customer relations and to communicate information on the products and services you have requested as well as to handle any enquiries or questions that might result from your use of the product/service.
We process the following personal information on you:
Regular personal information
We collect your personal information from the following sources:
We process your personal information based on the following legal basis:
We can share your personal information with:
We will store your personal information as long as they are deemed necessary for the above-mentioned purposes.
Generally, we will store your personal information regarding transactions you have made for up to 5 years from the end of a fiscal year according to §10 of the Danish bookkeeping act.
Personal information will hereafter be deleted unless required otherwise by other legislation.
We process your personal information in connection with further development of our products, service, and business in general by analysing data and statistics
Additionally, we use cookies and similar technology on our website, products, and App for analytic and statistical purposes. You can find out more about our use of cookies here.
We process the following personal information on you:
We collect your personal information from the following sources:
We process your personal information based on the following legal basis:
We will store your personal information for as long as you have and active user with SymblePay. If your user is deleted all personal information will be purged the following night. This does not include information required to continue sending newsletters provided you are still interested in receiving these.
Personal information will hereafter be deleted unless required otherwise by other legislation.
We process your personal information for marketing purposes including targeted communication with you based on your interests and focus areas as well as to send you relevant marketing such as newsletters etc.
Additionally, we use cookies and similar technologies on our website to market via digital media channels and on social media sites such as Facebook. You can find additional information on our use of cookies here.
We process the following personal information on you:
We collect your personal information from the following sources:
We process your personal information based on the following legal basis:
We can share your personal information with:
We will store your personal information as long as you are subscribing to our newsletter. If you cancel your subscription your personal data will be deleted the following night.
Personal information will hereafter be deleted unless required otherwise by other legislation.
We process your personal information in accordance with our obligations under the Danish Anti-money laundering act. Including the rules around know your customer procedures, reporting to SØIK (Hvidvasksekretariatet), etc.
We process the following personal information on you:
Regular personal information
We collect your personal information from the following sources:
We process your personal information on the following legal basis:
We can share your personal information with:
We will store your personal information as long as they are deemed necessary for the above-mentioned purposes.
Generally we will store your personal information for a minimum of 5 years by the conclusion of an agreement or the conclusion of a transaction in accordance with § 30 section 2 in the Danish AML Act.
Personal information will hereafter be deleted unless required otherwise by other legislation.
As a general rule we do not transfer personal information outside of EU/EEA. If we were to transfer personal information to a 3rd party country, we would do so only after securing the transfer in accordance with appropriate security measures including adopting the EU Standard Contractual Clauses in our agreements with the receiving party.
Symblepay utilizes Microsoft Services, however, this usage is limited to services out of EU. For more on how Microstoft handles personal data please see this link: https://privacy.microsoft.com/da-dk/privacystatement
Additionally, you have the right to lodge a dispute on our handling of your personal information in case of the following:
You can always contact us if you have any questions regarding your rights, if you wish exercise them, or if you wish to know more about how we collect or process your personal data. You can do so by sending an e-mail to [email protected] There can be limitation or restrictions to these rights. It is therefore not a certainty that you can fully exercise your right to data portability as it depends on the concrete circumstances of the processing activity.
We update this information on how we process personal information regularly. In case of changes, the “valid from” date at the top of this document will change. Changes to this document on how we process personal information applies directly and instantly to you and your personal information. If we make a change to the way we process your personal information we will notify you of these changes.